ConverX Messenger Archives - Dataflix

KIA Virtual Assistant – Conversational Experience

Dataflix — Fri, 19 Aug 2022 17:37:38 +0000

CUstomer Success | HAEA

HAEA partnered with Dataflix to analyze, design & build text-based AI-powered conversational interface for KIA’s customers to enable highly engaging user experiences. Dataflix has been a successful outcome-focused partner.

The Challenge

With constantly growing vehicle models and customers, vehicle information is stored across multiple systems, locations and languages. As a result KIA customers navigate multiple apps and manuals for common information. This experience can be improved by making information more accessible and reducing wait-times, through a modern conversational interface.

The Solution

Google Cloud + ConverX Messenger

“KIA Virtual Assistant” is a self-serve conversational interface for KIA call center, built on Google Dialogflow and ConverX Messenger, by Dataflix. The AI-powered chatbot is designed to respond to general enquiries including KIA Connect and service appointments, delivering consistent responses. This is a new text-based self-serve channel with faster, consistent and seamless experience.

Quick Look

INDUSTRY

Automotive

Platforms Used

Google Cloud
CCAI / Dialogflow
ConverX Messenger

About the Client

Hyundai AutoEver America (HAEA) is an Information Technology services company, serving Hyundai Kia Motor Group affiliates in North America.

The Results

KIA Virtual Assistant is automating simple tasks by enabling self-serve capabilities. The conversational flows and interface are helping KIA’s customers get answers to common questions faster without human intervention, thereby, improving overall customer experience.

Dataflix’s experience on Google Cloud and Conversation AI, coupled with our strategic partnership helped us stay outcome focused. A complete serverless architecture of Dialogflow and ConverX Messenger accelerated time-to-market.

Explore. Engage. Experience.

Your Trusted Google Cloud Partner

Google Cloud + Dataflix

We are a Google Cloud partner empowering businesses with solutions on GCP to drive innovation and cloud transformation.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

Roboxa Virtual Assistant

Dataflix — Thu, 11 Aug 2022 16:26:00 +0000

CUstomer Success | Roboxa

As a conversation AI partner to Roboxa Technologies, Dataflix introduced Google Cloud and CCAI as platforms to design & build a state-of-the-art virtual agent that drives patient engagement. Dataflix plays a key role in driving virtual agent.

The Challenge

Roboxa’s primary communication channel is a telephony system with sales, solution and service representatives available 24/7 for product offers, solutions and enterprise service. The volume of calls, call handling time and call wait goes beyond the available representatives. This approach is becoming human intense, driving up operational costs and loss of business leads.

The Solution

Google Cloud + ConverX Messenger

Roboxa Virtual Agent is an enterprise customer engagement conversational bot built on Google Dialogflow and ConverX Messenger, designed as a primary channel to engage enterprise customers for smart glass solution demos and support services. This is a self-serve channel with faster, available 24/7, friendlier, consistent and seamless experience.

Quick Look

INDUSTRY

Logistics

Platforms Used

Google Cloud
CCAI / Dialogflow
ConverX Messenger

About the Client

Roboxa is an enterprise Smart Glass solution provider. With a global footprint across APAC and US,mainly focus on providing innovative, seamless and functional solutions, spanning across Logistics, Aerospace, MRO, Healthcare, Retail, Automotive and Public Sector.

The Results

Roboxa global enterprise customers and new leads are engaged 24/7 with no wait times and better experience, delivering general information in real-time by the chatbot without much IT investment. This is helping Roboxa convert new business leads by providing smart glass solutions , their features and schedule demo in real time. This is also helping he existing customers with no wait time.

Idea-to-live digital assistant in days! A complete server-less architecture with the power of Google Cloud, and seamless integration of Dialogflow agent into the primary website using ConverX Messenger accelerated time-to-market.

Explore. Engage. Experience.

Your Trusted Google Cloud Partner

Google Cloud + Dataflix

We are a Google Cloud partner empowering businesses with solutions on GCP to drive innovation and cloud transformation.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

SGP Virtual Agent

Dataflix — Thu, 11 Aug 2022 16:09:27 +0000

CUstomer Success | SGP

As a conversation AI partner to SGP, Dataflix introduced Google Cloud and CCAI as platforms to design & build a state-of-the-art virtual agent that drives patient engagement. Dataflix plays a key role in driving virtual agent adoption and ROI.

The Challenge

SGP Healthcare leverages telephony system as the primary communication channel to engage patients at various levels – new appointments, general information, billing queries, insurance questions, and more. This approach is becoming human intense, driving up operational costs. Wait times and limited hours are also impacting patient engagement.

The Solution

Google Cloud + ConverX Messenger

SGP Virtual Agent is a patient engagement conversational bot built on Google Dialogflow and ConverX Messenger, designed as a primary channel to engage patients on standard needs like appointments, general enquiries and billing questions. This is a self-serve channel with faster, friendlier, and seamless experience, available 24/7 – making human-like conversation core to patient engagement.

Quick Look

INDUSTRY

Healthcare & Life Sciences

Platforms Used

Google Cloud
CCAI / Dialogflow
ConverX Messenger

About the Client

SGP Healthcare

SGP is a company that developed cutting-edge medical technologies and clinical methodologies to improve the clinical efficacy by integrating best of both the worlds –modern allopathic system of medicine and the ancient Indian wisdom of Ayurveda.

The Results

Patients are engaged 24/7 with no wait times and better experience, delivering general information in real-time. More information and automation will be driven by the chatbot without much IT investment, this is helping SGP Health Center save clinic personnel’s time and effort, increasing the team’s overall productivity.

Explore. Engage. Experience.

Your Trusted Google Cloud Partner

Google Cloud + Dataflix

We are a Google Cloud partner empowering businesses with solutions on GCP to drive innovation and cloud transformation.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

Hyundai Virtual Agent

Dataflix — Thu, 03 Mar 2022 06:04:56 +0000

CUstomer Success | HAEA

Hyundai AutoEver America partnered with Dataflix to analyze, design & build text-based AI-powered conversational interfaces for Hyundai’s customers to enable highly engaging customer experiences.

The Challenge

Customer service teams at Hyundai receive thousands of calls each month. This required a substantial amount of duplicated effort, with slower response times as agents worked through the queue of callers. The goal is to deflect calls resulting in cost savings, while improving CX loyalty, advocacy & satisfaction with the additional communication channel, 24/7.

The Solution

Google Cloud + Dataflix Messenger

“Hyundai Virtual Agent” is a self-serve conversational interface for Hyundai call center, built on Google Dialogflow and Dataflix Messenger. The AI-powered chatbot is designed to respond to general inquiries including Bluelink and recalls, delivering consistent responses. The new text-based self-serve channel with faster, consistent and seamless experience, available 24/7 with zero wait times.

Quick Look

INDUSTRY

Automotive

Platforms Used

Google Cloud
ConverX Messenger

About the Client

Hyundai AutoEver America

Hyundai AutoEver America (HAEA) is an Information Technology services company, serving Hyundai Kia Motor Group affiliates in North America.

The Results

Hyundai Virtual Agent is automating simple tasks by enabling self-serve capabilities. The conversational flows and interface are helping Hyundai’s customers get answers to common questions faster without human intervention, thereby, improving overall customer experience.

Dataflix’s experience on Google Cloud and Conversation AI, coupled with the strategic partnership with HAEA helped to stay outcome-focused. A complete server-less architecture of Dialogflow and Dataflix Messenger accelerated time-to-market.

Project Partner Highlight

Your Trusted Google Cloud Partner

Google Cloud + Dataflix

As a Google Cloud Partner, Dataflix was able to deliver a robust solution by combining the power of Dataflix Messenger with Google Dialogflow, we built the Hyundai Virtual Agent.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

Startup51 Virtual Agent

Dataflix — Fri, 08 Oct 2021 18:07:35 +0000

Startup51-Virtual-Agent-on-Google-CCAI

Customer Success Story – Enterprise Productivity Bot

Dataflix — Fri, 08 May 2020 05:15:48 +0000

productivity-bot

Customer Success Story – Westover Lung Center Patient Chatbot

Dataflix — Fri, 27 Mar 2020 22:05:38 +0000

customer-success-westover-lung-center

Customer Success Story – NatureMills Delivers Better Customer Experience

Dataflix — Tue, 25 Feb 2020 22:59:49 +0000

customer-success-naturemills

Customer Success Story – IT Service Desk Chatbot

Dataflix — Fri, 02 Aug 2019 17:55:07 +0000

Businesses can reduce IT service desk cost and improve employees experience with AI-powered Chatbots. The Chatbot helped to improve service desk efficiency, provide better support to employees and reduce support cost.

Limited availability of IT service desk support, 8am to 5pm.
High call volumes, most calls are in queue for 1 to 5 minutes.
High service desk cost, hard to scale.
Poor employee experience.

AI-powered chatbot as first level of support.
Chatbot answers all questions that do not require a human intervention.
Idea to proof-of-concept to solution in less than 3 months.

24/7 support with instant answers.
Reduced call volumes to agents.
No-to-lesser wait times driving better employee experience.
Reduced cost, and scalable solution.

Integrate Dialogflow Chatbots with Websites using Dataflix Messenger

Dataflix — Fri, 01 Mar 2019 23:18:20 +0000

The need for chatbots is growing across multiple functions and industries. Chatbots deliver variety of benefits to businesses including saving cost, improving customer experience, increasing conversion rate, and providing 24/7 support. Few common chatbot use cases are customer support bots, website sales chatbots, personal assistants, travel agents, help desk assistant and HR assistant.

Google Dialogflow (formerly api.ai) is one of the best platforms to build bots (a.k.a agents). Dialogflow provides interesting out-of-the-box features like inline editor for fulfillment, one-click integrations, small talk, and more. Chatbots built on Dialogflow can be delivered via multiple communication platforms like Facebook messenger, Telegram, Twilio, Skype, Google Assistant and Kik using one-click integrations provided by Dialogflow. Explore all integrations here: https://cloud.google.com/dialogflow-enterprise/docs/integrations/

Use cases that demand integrating Dialogflow chatbots into websites or web applications would require a chat app that seamlessly integrates with Dialogflow. That is Dataflix Messenger (DM), a chat app designed for humans to interact with chatbots built on Google Dialogflow. Businesses can integrate Dialogflow agents (chatbots) into websites and web applications using DM, delivering rich conversational experiences. Key Features

Guided conversation with quick replies
Seamless integrations – websites, apps, portals
Fully hosted, server less architecture
Deploy anywhere – cloud or on-prem
Two step configuration with Google Dialogflow
Easy customization and re-banding

WordPress Integration Dataflix Messenger app can be integrated into WordPress websites using simple Java code that comes with DM, and plugins like “Insert Header and Footer”. Check out the live demo at the bottom of this page (right). Configuring Dataflix Messenger to your Dialogflow agent and integrating chatbot into your website is a simple three step process –

Host DM in the cloud or in your data center. DM can be hosted in any cloud service that allows hosting static websites, including Google Cloud Storage and AWS S3. SSL needs to be enabled to ensure communication between the browser and website is secure and encrypted.
Configure DM to integrate with a Dialogflow agent using Client Access Token and Developer Access Token. Both the tokens are specific to an agent, and can be found under “Settings” tab in the Dialogflow console.
Chatbot can be integrated into any website or web application using Java code / iframe that comes with DM and URL from step 2.

Interested in exploring and deploying Dataflix Messenger in your website for no cost?