AI & Machine Learning Archives - Dataflix

Generative AI – Enterprise Use Cases

Dataflix — Tue, 23 May 2023 14:37:04 +0000

What is Generative AI

Generative AI is a type of artificial intelligence that can create new content, such as images, videos, audio, text, and 3D models. It does this by learning patterns from existing data, then using this knowledge to generate new and unique outputs. Generative AI is capable of producing highly realistic and complex content that mimics human creativity, making it a valuable tool for many industries such as gaming, entertainment, and product design.

Generative Use Cases for Enterprise Use Cases

Customer service: Generative AI can be used to create chatbots that can answer customer questions and resolve issues. This can help to improve customer satisfaction and reduce the cost of customer support.

Marketing: Generative AI can be used to create personalized marketing campaigns that are more likely to resonate with customers. This can help to improve brand awareness, drive sales, and increase customer loyalty.

Product development: Generative AI can be used to design new products that are more likely to be successful. This can help to reduce the time and cost of product development and increase the chances of bringing new products to market.

Risk management: Generative AI can be used to identify and mitigate risks. This can help to protect businesses from financial losses, reputational damage, and other negative consequences.

Fraud detection: Generative AI can be used to detect fraudulent activity. This can help to protect businesses from financial losses and ensure the integrity of their data.

Compliance: Generative AI can be used to help businesses comply with regulations. This can help to avoid fines and penalties and protect businesses from legal liability.

Security: Generative AI can be used to improve the security of businesses. This can help to protect businesses from cyberattacks and data breaches.

Research: Generative AI can be used to accelerate research and development. This can help businesses to stay ahead of the competition and bring new products and services to market faster.

Education: Generative AI can be used to personalize learning and make it more engaging. This can help students to learn more effectively and improve their outcomes.

Healthcare: Generative AI can be used to diagnose diseases, develop new treatments, and improve patient care. This can help to save lives and improve the quality of life for patients.

Manufacturing: Generative AI can be used to design new products, optimize manufacturing processes, and improve product quality. This can help businesses to reduce costs and improve efficiency.

Energy: Generative AI can be used to optimize energy consumption, develop new energy sources, and improve the efficiency of energy systems. This can help businesses to reduce their energy costs and contribute to a more sustainable future.

Transportation: Generative AI can be used to optimize transportation networks, develop new transportation technologies, and improve the safety and efficiency of transportation. This can help businesses to reduce their transportation costs and improve the customer experience.

Retail: Generative AI can be used to personalize shopping experiences, recommend products, and improve inventory management. This can help businesses to increase sales and improve customer satisfaction.

Financial services: Generative AI can be used to improve risk management, fraud detection, and customer service. This can help businesses to reduce costs and improve the customer experience.

Government: Generative AI can be used to improve public safety, reduce fraud, and improve service delivery. This can help governments to save money and improve the quality of life for citizens.

Bard & ChatGPT

Bard and ChatGPT are both large language models (LLMs) that are trained on a massive dataset of text and code. They can both generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way. However, there are some key differences between the two models.

Bard is trained on a more recent dataset than ChatGPT, which means that it has access to more up-to-date information. Bard is also trained on a larger dataset, which means that it has a better understanding of the world. As a result, Bard is generally better at answering questions and generating text that is factually accurate.

ChatGPT, on the other hand, is better at generating creative content. It can write poems, stories, and scripts that are more engaging and interesting than Bard’s output. ChatGPT is also better at translating languages, as it has been trained on a dataset of parallel text.

Overall, Bard and ChatGPT are both powerful LLMs that can be used for a variety of tasks. Bard is better at answering questions and generating factual text, while ChatGPT is better at generating creative content and translating languages.

KIA Virtual Assistant – Conversational Experience

Dataflix — Fri, 19 Aug 2022 17:37:38 +0000

CUstomer Success | HAEA

HAEA partnered with Dataflix to analyze, design & build text-based AI-powered conversational interface for KIA’s customers to enable highly engaging user experiences. Dataflix has been a successful outcome-focused partner.

The Challenge

With constantly growing vehicle models and customers, vehicle information is stored across multiple systems, locations and languages. As a result KIA customers navigate multiple apps and manuals for common information. This experience can be improved by making information more accessible and reducing wait-times, through a modern conversational interface.

The Solution

Google Cloud + ConverX Messenger

“KIA Virtual Assistant” is a self-serve conversational interface for KIA call center, built on Google Dialogflow and ConverX Messenger, by Dataflix. The AI-powered chatbot is designed to respond to general enquiries including KIA Connect and service appointments, delivering consistent responses. This is a new text-based self-serve channel with faster, consistent and seamless experience.

Quick Look

INDUSTRY

Automotive

Platforms Used

Google Cloud
CCAI / Dialogflow
ConverX Messenger

About the Client

Hyundai AutoEver America (HAEA) is an Information Technology services company, serving Hyundai Kia Motor Group affiliates in North America.

The Results

KIA Virtual Assistant is automating simple tasks by enabling self-serve capabilities. The conversational flows and interface are helping KIA’s customers get answers to common questions faster without human intervention, thereby, improving overall customer experience.

Dataflix’s experience on Google Cloud and Conversation AI, coupled with our strategic partnership helped us stay outcome focused. A complete serverless architecture of Dialogflow and ConverX Messenger accelerated time-to-market.

Explore. Engage. Experience.

Your Trusted Google Cloud Partner

Google Cloud + Dataflix

We are a Google Cloud partner empowering businesses with solutions on GCP to drive innovation and cloud transformation.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

Dataflix enables Undecided.io to drive conversational experience with IBM Watson Assistant

Dataflix — Fri, 12 Aug 2022 03:42:42 +0000

Customer Success | Undecided.io

Dataflix enables Undecided.io to drive conversational experience with IBM Watson Assistant

The Challenge

With rapidly growing business demand, scaling Undecided’s advising services is one of the key challenges the company is facing. Users expect immediate and insightful responses, with the growing demand the turn around times are up-to 48 hours. This negatively impacted user experience and engagement, while increasing user churn rate.

The Solution

IBM Watson Assistant + Dataflix

Undecided.io partnered with Dataflix to design & build text-based AI-powered conversational virtual assistant using IBM Watson Assistant to enable highly engaging conversational experiences.

A Virtual Agent built on IBM Watson Assistant designed to instantly answer college admissions questions for our users. The virtual agent can progress a logical conversation for up to 15 different college admissions enquiries. Through guided conversation flows users will be provided with options to choose from, during their conversations. This enables instant advising, with faster, consistent and seamless experience, 24/7.

Quick Look

INDUSTRY

Education

Platforms Used

IBM Watson Assistant
IBM Cloud

About the Client

The Undecided App is a mobile application that provides college and post-graduation planning services to thousands of high school students. The Undecided App connects students with an admissions advisor, a personalized college admissions to-do list, a college database, and goal setting.

The Results

Our human-like conversational Virtual Agent, nicknamed Deci, sped up our response time from several days to instantaneous, empowering users with a valuable service that comes at almost no cost.

“Dataflix is one of the few software dev companies that delivers exactly as they say. I was extremely impressed by their proficiency working with new machine learning service products. Dataflix really aced it by conducting well planned onboarding calls to deeply understand what our company’s product requirements were, which led to a seamless development and implementation phase of the technology. During development, they shared multiple iterations of our conversation chatbot to receive feedback and make improvements that went beyond the scope of the work.

I would highly recommend Dataflix to any company looking to implement innovative technology, especially IBM Watson, to their tech stack. “ – Henry Roberts, Chief Executive Officer

Explore. Engage. Experience.

Your Trusted IBM Watson Assistant Partner

IBM Watson Assistant + Dataflix

We are a IBM partner empowering businesses with conversation AI solutions using IBM Watson Assistant.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

Roboxa Virtual Assistant

Dataflix — Thu, 11 Aug 2022 16:26:00 +0000

CUstomer Success | Roboxa

As a conversation AI partner to Roboxa Technologies, Dataflix introduced Google Cloud and CCAI as platforms to design & build a state-of-the-art virtual agent that drives patient engagement. Dataflix plays a key role in driving virtual agent.

The Challenge

Roboxa’s primary communication channel is a telephony system with sales, solution and service representatives available 24/7 for product offers, solutions and enterprise service. The volume of calls, call handling time and call wait goes beyond the available representatives. This approach is becoming human intense, driving up operational costs and loss of business leads.

The Solution

Google Cloud + ConverX Messenger

Roboxa Virtual Agent is an enterprise customer engagement conversational bot built on Google Dialogflow and ConverX Messenger, designed as a primary channel to engage enterprise customers for smart glass solution demos and support services. This is a self-serve channel with faster, available 24/7, friendlier, consistent and seamless experience.

Quick Look

INDUSTRY

Logistics

Platforms Used

Google Cloud
CCAI / Dialogflow
ConverX Messenger

About the Client

Roboxa is an enterprise Smart Glass solution provider. With a global footprint across APAC and US,mainly focus on providing innovative, seamless and functional solutions, spanning across Logistics, Aerospace, MRO, Healthcare, Retail, Automotive and Public Sector.

The Results

Roboxa global enterprise customers and new leads are engaged 24/7 with no wait times and better experience, delivering general information in real-time by the chatbot without much IT investment. This is helping Roboxa convert new business leads by providing smart glass solutions , their features and schedule demo in real time. This is also helping he existing customers with no wait time.

Idea-to-live digital assistant in days! A complete server-less architecture with the power of Google Cloud, and seamless integration of Dialogflow agent into the primary website using ConverX Messenger accelerated time-to-market.

Explore. Engage. Experience.

Your Trusted Google Cloud Partner

Google Cloud + Dataflix

We are a Google Cloud partner empowering businesses with solutions on GCP to drive innovation and cloud transformation.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

SGP Virtual Agent

Dataflix — Thu, 11 Aug 2022 16:09:27 +0000

CUstomer Success | SGP

As a conversation AI partner to SGP, Dataflix introduced Google Cloud and CCAI as platforms to design & build a state-of-the-art virtual agent that drives patient engagement. Dataflix plays a key role in driving virtual agent adoption and ROI.

The Challenge

SGP Healthcare leverages telephony system as the primary communication channel to engage patients at various levels – new appointments, general information, billing queries, insurance questions, and more. This approach is becoming human intense, driving up operational costs. Wait times and limited hours are also impacting patient engagement.

The Solution

Google Cloud + ConverX Messenger

SGP Virtual Agent is a patient engagement conversational bot built on Google Dialogflow and ConverX Messenger, designed as a primary channel to engage patients on standard needs like appointments, general enquiries and billing questions. This is a self-serve channel with faster, friendlier, and seamless experience, available 24/7 – making human-like conversation core to patient engagement.

Quick Look

INDUSTRY

Healthcare & Life Sciences

Platforms Used

Google Cloud
CCAI / Dialogflow
ConverX Messenger

About the Client

SGP Healthcare

SGP is a company that developed cutting-edge medical technologies and clinical methodologies to improve the clinical efficacy by integrating best of both the worlds –modern allopathic system of medicine and the ancient Indian wisdom of Ayurveda.

The Results

Patients are engaged 24/7 with no wait times and better experience, delivering general information in real-time. More information and automation will be driven by the chatbot without much IT investment, this is helping SGP Health Center save clinic personnel’s time and effort, increasing the team’s overall productivity.

Explore. Engage. Experience.

Your Trusted Google Cloud Partner

Google Cloud + Dataflix

We are a Google Cloud partner empowering businesses with solutions on GCP to drive innovation and cloud transformation.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

Hyundai Virtual Agent

Dataflix — Thu, 03 Mar 2022 06:04:56 +0000

CUstomer Success | HAEA

Hyundai AutoEver America partnered with Dataflix to analyze, design & build text-based AI-powered conversational interfaces for Hyundai’s customers to enable highly engaging customer experiences.

The Challenge

Customer service teams at Hyundai receive thousands of calls each month. This required a substantial amount of duplicated effort, with slower response times as agents worked through the queue of callers. The goal is to deflect calls resulting in cost savings, while improving CX loyalty, advocacy & satisfaction with the additional communication channel, 24/7.

The Solution

Google Cloud + Dataflix Messenger

“Hyundai Virtual Agent” is a self-serve conversational interface for Hyundai call center, built on Google Dialogflow and Dataflix Messenger. The AI-powered chatbot is designed to respond to general inquiries including Bluelink and recalls, delivering consistent responses. The new text-based self-serve channel with faster, consistent and seamless experience, available 24/7 with zero wait times.

Quick Look

INDUSTRY

Automotive

Platforms Used

Google Cloud
ConverX Messenger

About the Client

Hyundai AutoEver America

Hyundai AutoEver America (HAEA) is an Information Technology services company, serving Hyundai Kia Motor Group affiliates in North America.

The Results

Hyundai Virtual Agent is automating simple tasks by enabling self-serve capabilities. The conversational flows and interface are helping Hyundai’s customers get answers to common questions faster without human intervention, thereby, improving overall customer experience.

Dataflix’s experience on Google Cloud and Conversation AI, coupled with the strategic partnership with HAEA helped to stay outcome-focused. A complete server-less architecture of Dialogflow and Dataflix Messenger accelerated time-to-market.

Project Partner Highlight

Your Trusted Google Cloud Partner

Google Cloud + Dataflix

As a Google Cloud Partner, Dataflix was able to deliver a robust solution by combining the power of Dataflix Messenger with Google Dialogflow, we built the Hyundai Virtual Agent.

Want to learn more about how we can help you?

Schedule a free, no-pressure consultation about your unique use case.

Startup51 Virtual Agent

Dataflix — Fri, 08 Oct 2021 18:07:35 +0000

Startup51-Virtual-Agent-on-Google-CCAI

Customer Success Story – Enterprise Productivity Bot

Dataflix — Fri, 08 May 2020 05:15:48 +0000

productivity-bot

Customer Success Story – Westover Lung Center Patient Chatbot

Dataflix — Fri, 27 Mar 2020 22:05:38 +0000

customer-success-westover-lung-center

Customer Success Story – NatureMills Delivers Better Customer Experience

Dataflix — Tue, 25 Feb 2020 22:59:49 +0000

customer-success-naturemills